The global economy is poised to finally get back on its feet now that COVID-19 appears to be on the wane (fingers crossed). But while people around the world are hoping everything will soon return to normal, technologies like artificial intelligence are already creating a new business environment that will be distinctly different from the old.
In many cases, AI was a key factor in keeping critical sectors of the economy afloat during the worst of the past year. When the workforce went home, enterprises ramped up deployment of intelligent technologies. That trend shows no signs of slowing, even as hiring starts to tick up and workers return to the office.
High hopes for AI
The AI in a Post-COVID-19 World report by GBSN Research recently said that three-quarters of business leaders have a positive outlook on AI and expect it will not only make processes more efficient but will also help create new products, services, and business models. This is backed up by another report from management solutions provider OneStream, which found that the use of AI tools like machine learning has jumped from about 20% of enterprises in 2020 to nearly 60% in 2021. This is despite the fact that, according to analytics firms FICO and Corinium, upwards of 65% of top executives don’t know exactly how AI works or how it makes decisions.